Last Updated: September 2, 2026

Villa Rey Cleaning Services (“Villa Rey,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.villareycleaningservice.com, request an estimate, contact us, or use our residential or commercial cleaning services.
 

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• First and last name

• Email address

• Telephone number

• City, service area, or property address

• Type of cleaning service requested

• Preferred schedule or cleaning frequency

• Information about your home, office, facility, or cleaning needs

• Messages and additional details included in forms, emails, calls, or text messages

• Billing and transaction information when you purchase services
   

Please do not submit Social Security numbers, financial account credentials, medical information, alarm codes, or other highly sensitive information through our website forms.

Information Collected Automatically

When you visit our website, we and our website service providers may automatically collect certain technical information, such as:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages visited and actions taken

• Date and time of access

• Referring website

• General geographic location

• Cookie identifiers and similar technical information
   

2. How We Collect Information

We collect information:

• When you complete a quote or contact form

• When you contact us by phone, email, text message, or social media

• When you request, schedule, or receive cleaning services

• Through cookies and similar technologies

• Through our website hosting, analytics, scheduling, communication, or payment service providers

• From referrals or third parties when permitted by law
   

3. How We Use Your Information

We may use personal information to:

• Respond to questions and estimate requests

• Prepare and provide cleaning service quotes

• Schedule, confirm, modify, or cancel appointments

• Provide residential or commercial cleaning services

• Communicate about service instructions, access, arrival times, or follow-up

• Process payments and maintain business records

• Provide customer support

• Improve our website, services, and customer experience

• Understand website traffic and performance

• Prevent fraud, misuse, and security incidents

• Comply with legal, tax, accounting, insurance, and regulatory obligations

• Send promotional communications when you have consented or when otherwise permitted by law
   

4. Email, Phone, and Text Communications

If you provide your email address or telephone number, we may contact you regarding your estimate request, appointment, service, payment, or customer support inquiry.

We will not send recurring promotional text messages without any consent required by applicable law. Consent to receive marketing communications is not a condition of purchasing our services.

Message and data rates may apply. Message frequency may vary. You may ask us to stop promotional emails by using the unsubscribe option provided in the message. You may opt out of promotional text messages by replying STOP.

Telephone numbers and text messaging consent information will not be sold or shared with third parties for their independent marketing purposes.
 

5. Cookies and Similar Technologies

Our website is hosted through Wix and may use cookies or similar technologies to provide website functionality, maintain security, remember preferences, analyze traffic, and improve performance.

Cookies may include:

• Essential cookies: Required for website operation and security.

• Functional cookies: Help remember visitor preferences.

• Analytics cookies: Help us understand how visitors use the website.

• Advertising cookies: May be used if advertising or marketing tools are enabled.

Some cookies may be placed by Wix or other integrated third-party services. These providers may process information according to their own privacy policies.

You can manage cookies through the cookie settings displayed on our website, when available, or through your browser settings. Disabling some cookies may affect website functionality.

For additional information about Wix’s practices, visit the Wix Privacy Policy.
 

6. How We Share Information

We may disclose personal information to:

• Wix and other website hosting or technology providers

• Scheduling, email, telephone, customer management, and communication providers

• Payment processors, accounting providers, or financial institutions

• Employees, cleaning professionals, and authorized contractors who need the information to perform services

• Insurance providers and professional advisers

• Government authorities or law enforcement when required by law

• A buyer, successor, or other party involved in a merger, sale, reorganization, or transfer of business assets

• Other parties when you authorize or direct us to share the information
   

We do not sell or rent the personal information you submit directly to us for monetary compensation.

If analytics or advertising technologies are enabled, certain disclosures through cookies may be considered “selling,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, visitors may use our cookie settings or contact us to exercise an available opt-out right.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries

• Provide and manage services

• Maintain transaction and business records

• Meet legal, tax, insurance, and accounting requirements

• Resolve disputes

• Enforce agreements

• Protect our business and customers
   

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
 

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security. Please avoid sending highly sensitive information through standard email, text message, or website forms.
 

9. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to the personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request a portable copy of certain information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Opt out of certain targeted advertising, sale, or sharing activities

• Appeal a decision concerning a privacy request, where applicable
   

To submit a privacy request, email info@villareycleaningservice.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. Certain information may be retained when permitted or required by law. We will not discriminate against you for exercising an applicable privacy right.
 

10. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial cleaning services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website, please contact us so we can review and delete it when appropriate.

11. Third-Party Websites

Our website may contain links to third-party websites, including social media pages, review platforms, or other services. We do not control and are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review their privacy policies before providing personal information.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, website features, service providers, or applicable laws.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through another reasonable method when required by law.
 

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

Villa Rey Cleaning Services
Frankfort, Illinois
Email: info@villareycleaningservice.com
Website: www.villareycleaningservice.com