Terms and Conditions

Last Updated: September 3, 2026

Welcome to the Villa Rey Cleaning Services website. These Terms and Conditions (“Terms”) govern your access to and use of www.villareycleaningservice.com, as well as requests for estimates and cleaning services provided by Villa Rey Cleaning Services (“Villa Rey,” “we,” “us,” or “our”).

By using this website, submitting a form, requesting an estimate, scheduling a service, or accepting a written estimate or service agreement, you agree to these Terms.
 

If you do not agree with these Terms, please do not use the website or request our services.

1. Scope of These Terms

These Terms apply to:

• Use of our website

• Requests for estimates

• Residential cleaning services

• Commercial cleaning services

• Deep cleaning

• Recurring cleaning

• Move-in and move-out cleaning

• Post-construction cleaning

• Office and facility cleaning

• Restroom cleaning and sanitization

• Floor care

• Window and glass cleaning

• Other services described in an estimate or service agreement
   

Specific services may be subject to additional written estimates, proposals, invoices, or service agreements.

If there is a conflict between these Terms and a signed service agreement, the signed service agreement will control regarding the applicable cleaning service.
 

2. Estimates and Service Requests

Submitting a form through our website does not automatically create a service contract or confirm an appointment.

Estimates are based on the information provided by the customer, including:

• Property type

• Property size

• Current condition

• Type of service requested

• Number of rooms or areas

• Frequency of service

• Special instructions

• Accessibility and safety conditions

An estimate may be adjusted if the actual conditions differ materially from the information originally provided.

When reasonably possible, we will notify the customer before performing work that would materially change the agreed scope or price.

A service appointment is confirmed only after Villa Rey accepts the request and communicates the scheduled date, time, scope, and applicable price.
 

3. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the property and requested services

• Providing safe and timely access to the property

• Ensuring that water and electricity are available when required

• Informing us of alarms, access restrictions, parking requirements, or building rules

• Identifying fragile, valuable, damaged, or sensitive items

• Disclosing hazardous conditions or materials

• Securing cash, jewelry, medications, documents, firearms, and other valuables

• Providing reasonable notice of special requests

• Keeping children, occupants, and pets away from active work areas when necessary for safety

Villa Rey is not responsible for delays or incomplete work caused by lack of access, unavailable utilities, unsafe conditions, undisclosed restrictions, or inaccurate information provided by the customer.
 

4. Access to the Property

The customer must provide an agreed method of entry at the scheduled service time.

If our team cannot access the property, Villa Rey may need to delay, reschedule, or cancel the appointment. Any applicable access, cancellation, or rescheduling charge must be disclosed in the estimate or service agreement.

Keys, entry codes, or access instructions provided to Villa Rey will be used only for authorized service purposes and handled according to the arrangements made with the customer.

Customers should not submit alarm codes, financial information, or other highly sensitive information through a general website form or unsecured email.
 

5. Health and Safety

Villa Rey may decline, stop, or reschedule a task when conditions are reasonably considered unsafe, unsanitary beyond the agreed scope, illegal, or likely to cause injury or property damage.

Unless expressly included in a written agreement, our standard cleaning services do not include:

• Hazardous material removal

• Asbestos or lead remediation

• Mold remediation

• Biohazard or trauma cleanup

• Medical or infectious waste disposal

• Pest or animal waste remediation

• Hoarding remediation

• Structural repair

• Construction or electrical work

• Tasks requiring unsafe access or specialized licensing

Customers must notify us before service if the property contains hazardous materials, active infestations, exposed needles, human or animal waste, contagious conditions, unsafe construction areas, or other unusual risks.

Cleaning and sanitization can reduce dirt and contaminants, but no cleaning service can guarantee that a property will be completely free of allergens, bacteria, viruses, mold, pests, or other contaminants.
 

6. Cleaning Supplies and Equipment

Villa Rey may use its own cleaning products, tools, and equipment unless otherwise agreed.

If a customer requests that we use customer-provided products or equipment, the customer is responsible for ensuring they are suitable, properly labeled, safe, and in working condition.

Villa Rey is not responsible for damage caused by defective equipment, incorrect labels, unsafe products, or undisclosed manufacturer restrictions relating to customer-provided items.

Customers must inform us of delicate materials, specialty finishes, allergies, sensitivities, or surfaces requiring specific products or procedures.
 

7. Valuables, Fragile Items, and Existing Damage

Customers should secure valuables and identify fragile items before service begins.

Villa Rey is not responsible for:

• Ordinary wear and tear

• Pre-existing damage

• Improperly installed fixtures

• Unstable furniture or decorations

• Deteriorated surfaces or finishes

• Damage resulting from undisclosed defects

• Items left in unsafe or unstable locations

If damage or loss is believed to have occurred during service, the customer should contact Villa Rey promptly and provide reasonable documentation so the matter can be reviewed.

Nothing in these Terms excludes responsibility that cannot legally be limited or excluded.
 

8. Pets

Customers must inform us about pets before the scheduled appointment.

Pets should be safely secured when necessary to protect the pet, the cleaning team, and the property. Villa Rey is not responsible for a pet escaping or being injured when the customer has not provided appropriate notice or safe containment, except where responsibility cannot legally be excluded.
 

9. Payments

Prices, deposits, payment schedules, accepted payment methods, and due dates will be stated in the applicable estimate, invoice, or service agreement.

Customers agree to pay all authorized charges according to the agreed payment terms.

Additional work outside the original scope may require customer approval and an additional charge.

Villa Rey does not authorize customers to send complete payment card information, banking credentials, or Social Security numbers through standard email, text message, or website contact forms.
 

10. Recurring Cleaning Services

Recurring cleaning may be scheduled weekly, biweekly, monthly, or according to another agreed schedule.

The frequency, price, renewal terms, payment authorization, and cancellation method for recurring services will be disclosed before the customer agrees to the arrangement.

Villa Rey will not impose automatic renewal or recurring billing solely through these website Terms. Any automatic renewal or recurring payment arrangement must be separately disclosed and affirmatively accepted by the customer.

Customers may request cancellation of future recurring services by contacting Villa Rey. Any minimum notice period or cancellation charge must be stated in the applicable estimate or service agreement.
 

11. Cancellations and Rescheduling

Customers should contact Villa Rey as soon as possible when they need to cancel or reschedule an appointment.

Any cancellation, lockout, late notice, or rescheduling charge must be disclosed before the booking is confirmed. These website Terms alone do not create a specific cancellation fee.

Villa Rey may reschedule or cancel services because of:

• Severe weather

• Unsafe road or property conditions

• Illness or staffing emergencies

• Equipment problems

• Utility interruptions

• Events beyond our reasonable control

When possible, we will provide notice and offer a reasonable rescheduling option.
 

12. Service Concerns

We want customers to be satisfied with the services provided.

If you believe an agreed area was overlooked or a service was not completed according to the confirmed scope, please contact us promptly and provide relevant details or photographs when appropriate.

Villa Rey may review the concern and, when reasonable, offer an inspection, corrective service, partial adjustment, or another appropriate resolution.

Unless expressly stated in a written service agreement, the website does not create an unconditional satisfaction guarantee, refund guarantee, or promise of specific results.
 

13. Website Information

We make reasonable efforts to keep the website accurate and current. However, service descriptions, availability, prices, service areas, images, and other content may change.

Website content is provided for general informational purposes and does not constitute a binding quote, guarantee, professional health recommendation, or service confirmation.

Photographs may be illustrative and may not depict the exact team, equipment, property, or results associated with a particular appointment.
 

14. Acceptable Website Use

You agree not to:

• Use the website for unlawful or fraudulent purposes

• Submit false, misleading, or unauthorized information

• Attempt to gain unauthorized access to the website or its systems

• Introduce malware, harmful code, or automated attacks

• Interfere with website operation or security

• Copy, scrape, reproduce, or exploit website content without authorization

• Impersonate another person or misrepresent your relationship with a person or organization

We may restrict access when we reasonably believe the website is being misused.
 

15. Intellectual Property

The website’s text, graphics, branding, logos, photographs, videos, layout, and other original content are owned by or licensed to Villa Rey Cleaning Services and are protected by applicable intellectual property laws.

You may view the website for personal or legitimate business purposes. You may not reproduce, distribute, modify, sell, publish, or commercially use our content without prior written permission.
 

16. Reviews and Customer Content

If you voluntarily provide a testimonial, review, photograph, or other content for publication, you confirm that:

• The content is truthful and based on your experience

• You have the right to provide it

• It does not violate another person’s rights

• It does not contain unlawful, abusive, or misleading material

Villa Rey will request permission before using an identifiable customer photograph for promotional purposes unless the content was voluntarily submitted for public posting.

We may edit submitted content for length, spelling, or clarity without materially changing its meaning.
 

17. Third-Party Links and Services

Our website may contain links to Google, social media platforms, review websites, maps, payment providers, or other third-party services.

Villa Rey does not control and is not responsible for the content, security, availability, or practices of third-party websites. Your use of those services is subject to their own terms and privacy policies.
 

18. Privacy and Cookies

Our collection and use of personal information are described in our Privacy Policy and Cookie Policy.

By using the website, you acknowledge that you have had an opportunity to review those policies.
 

19. Disclaimer of Warranties

To the extent permitted by law, the website is provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Cleaning services are performed according to the confirmed scope and reasonable professional standards. Results may vary based on the age, condition, material, maintenance history, staining, wear, or accessibility of the property and its surfaces.

Nothing in these Terms limits any warranty or consumer right that cannot legally be waived.
 

20. Limitation of Liability

To the maximum extent permitted by applicable law, Villa Rey will not be liable for indirect, incidental, special, exemplary, or consequential damages resulting solely from use of or inability to use the website.

Liability relating to paid cleaning services will be governed by the applicable estimate or service agreement and by non-waivable rights under applicable law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury, or any responsibility that cannot legally be excluded or limited.
 

21. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

This provision does not require a customer to indemnify Villa Rey for Villa Rey’s own negligence, willful misconduct, or violation of law.
 

22. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

Any dispute that cannot be resolved informally may be brought before a court with proper jurisdiction in Illinois, subject to any rights or procedures that cannot legally be waived.
 

23. Changes to These Terms

We may update these Terms to reflect changes in our website, services, business practices, or legal requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date. Changes will apply prospectively unless otherwise permitted by law.

Material changes to an existing paid service will not replace the terms of a previously accepted written service agreement unless both parties agree or applicable law permits the change.
 

24. Severability and No Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
 

A failure to enforce any provision does not constitute a waiver of that provision or any other right.

25. Contact Us

For questions about these Terms, estimates, appointments, cancellations, or services, contact:

Villa Rey Cleaning Services
Frankfort, Illinois
Email: info@villareycleaningservice.com
Website: www.villareycleaningservice.com